Withdrawal button — new duty in online retail
A new mandatory button for online shops
What it is about
The rule is based on an EU directive and is implemented in Germany through the new Section 356a of the German Civil Code (BGB). It affects companies that conclude B2C contracts via online interfaces – such as online shops, online booking systems and order forms.
Also applies to plants
Contrary to a widespread assumption, the duty also applies to sellers of perishable goods such as plants. The rule refers to the conclusion of the contract, not to the goods themselves.
What you need to do as a Green Solutions customer
Little. We provide the required adjustments automatically through a template update. For most customers there is no active action required.
Questions about the withdrawal button?
We will clarify with you whether anything needs doing for your shop.