Support plans for ERP and Cloud Software
What support does your business need during the working day, at weekends or in an emergency? The ERP brochure and the Cloud Software brochure “Highlights & Features 2026” list the same five support plans. The overview covers both offerings. The plan applicable to your LIDIS, Nexa or Cloud Software installation is determined by your agreement.
Included across the plans
All five plans list support during office hours, Monday to Friday, 08:00–17:00, plus ticket system, help centre and telephone support. Saturday, Weekend, Premium and Enterprise are marked as paid plans in the brochure.
Compare the plans
| Service | Standard | Saturday* | Weekend* | Premium* | Enterprise* |
|---|---|---|---|---|---|
| Mon–Fri 08:00–17:00 | ✓ | ✓ | ✓ | ✓ | ✓ |
| Mon–Fri 06:00–08:00 and 17:00–20:00, emergencies only | — | — | — | — | ✓ |
| Saturday 09:00–16:00 | — | ✓ | ✓ | — | ✓ |
| Sunday 09:00–16:00 | — | — | ✓ | — | ✓ |
| Ticket system, help centre and telephone | ✓ | ✓ | ✓ | ✓ | ✓ |
| Microsoft Teams | — | ✓ | ✓ | ✓ | ✓ |
| Priority ticket handling | — | — | — | ✓ | ✓ |
| Personal contact | — | — | — | ✓ | ✓ |
| Agile project management via Jira, one licence included | — | — | — | ✓ | ✓ |
| Regular response time during office hours | 12 h | 12 h | 12 h | 6 h | 4 h |
| Regular response time outside office hours, where covered | — | 2 h | 2 h | — | 2 h |
✓ = listed in the brochure; — = not listed for that plan. * Paid plan.
According to the brochure, extended Enterprise weekday hours cover emergencies only, such as POS issues or an offline shop. Outside-office-hours response times apply only within the support coverage of the plan. Response time refers to a reply, not complete resolution of an issue.
Agree the right plan
This overview reflects the supplied ERP and Cloud Software brochures. Your contract determines the applicable services. The brochure does not state prices; we clarify the offer, terms and applicable service hours with you.
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